How to cancel my order?

1. Unpaid order

You can cancel directly by clicking ‘Cancel Request’ button on order detail page.

www.kdiezsmart.com>my-account>orders>cancel request 

2. Paid order

You can cancel your order with seller’s approval.
Cancellation process:

① Click ‘Request Order Cancellation’. Select a reason for cancellation.

② If order is still within 7 days after payment, order will be cancelled immediately. If order is over 7 days after payment, seller should respond within 48 hours. When seller fails to respond within 48 hours, order will be cancelled automatically.

③ Refund will be processed to your bank/card account within 3-20 business days.

www.kdiezsmart.com>my-account>orders>cancel request 

Notes:

1.    Seller may not reply immediately due to high order volume (such as 11.11 Sales). Your patience on this will be appreciated.

2.    If seller have sent goods out, but you haven’t received your order after delivery time is out, or you are not satisfied with the product you received, please get in touch with the seller first to try to come to a solution. If that doesn’t work, you can apply for a refund by opening a dispute.